- Your Current Phone Number
- Your CallWave Phone Number
- Your Toll-Free Home Number
- Your CallWave Fax Number
Your CallWave Fax Number
With CallWave Fax
Line you get your own personal fax number from CallWave. Your
faxes are sent directly to your email inbox and
also to the CallWave software on your PC. You can view
faxes from your PC, print them, save them, or forward them.
FREQUENTLY ASKED QUESTIONS
1. How do I get a personal
fax number?
2. How do I link my existing
CallWave Fax Number to my CallWave account?
3. Where can I find
my fax number?
4. How does this service
work?
5. How do I view faxes?
6. How fast will I get
my faxes?
7. How do I
change my fax settings?
8. How do I change
my name or email address?
9. Can I get a
fax number in my area code?
10. How much will
it cost to send faxes to my number?
11. How do my international
and long distance senders send a fax?
12. How do I receive
attachments when using AOL?
13. How come I'm
not receiving my faxes?
14. Help! I am not
able to print faxes correctly
15. Error message
in Outlook Express
How do I get a personal fax
number?
You can set up a fax number on your CallWave account through
the CallWave Members Zone. It's included with your CallWave
service.
How do I link my existing CallWave
Fax Number to my CallWave account?
If you already have a CallWave Fax Number and want to link
it to your CallWave account, click here.
Where can I find my fax number?
To view your fax number, go to your
Account Summary or the Choose
Features page in the Members Zone. If you have the CallWave
software running on your PC, you can view your fax number
by expanding the CallWave window.
How does this service work?
With CallWave Fax Line, you get your own personal fax number.
Sending a fax to this number is no different from sending
a fax to a standard fax machine. When someone sends a fax
to your fax number, CallWave converts it to a computer-readable
format and sends it to your email address. The fax also goes
to the CallWave software on your PC. To view the fax, you
can double click on the fax attachment in email, or double
click on the fax entry in your CallWave window. You can print,
forward, and save the fax, just like any other computer file.
How do I view faxes?
Your faxes are sent directly to your email inbox and also
to the CallWave software on your PC. With most email applications
all you have to do is double-click on the fax attachment to
open it.
Viewing faxes with the CallWave software:
Online: If you're online when a fax arrives, you'll see the call in your CallWave
window, and the fax will open automatically.
Not Online: If you're not online when a fax arrives, then you'll see the fax entry
in your CallWave window the next time you go online. To view the fax, double click on the
entry in your call list.
How fast will I get my faxes?
The CallWave fax service sends out a fax delivery email within
seconds of receiving a completed fax transmission. The message
should arrive in your email mailbox within a couple of minutes.
How do I change my
fax settings?
You can modify your fax settings by visiting the Choose Features
page in the CallWave Members Zone. On the Choose Features
page, click modify next to Your CallWave Fax Number.
How do I change my name
or email address?
Go to the Account Summary page and click the Name or Email
Address link to update your account information.
Can I get a fax number
in my area code?
CallWave currently provides fax numbers only with area code
775, which is located in Nevada.
How much will it cost to
send faxes to my number?
Anyone sending you a fax from outside the 775 area code in
Nevada will be charged according to their long distance phone
company rates, (approximately 5-10 cents per minute in the
United States). An average fax is about 2 pages and the transmission
time is about 2 minutes, thus costing the sender about 10-20
cents.
How do my international and long
distance senders send me a fax?
Sending a fax to a CallWave Fax Number is no different from
sending a fax to regular fax machine. If the senders are in
North America, they will need to dial 1 + your 10-digit fax
number. If the senders are outside North America, they must
dial their International Access Code (usually 00) + the U.S.
Dialing Code (1) + your 10-digit CallWave Fax Number. The
international code may differ depending upon the location
of the sender.
How do I receive attachments
when using AOL?
When receiving attachments with AOL you'll need to open your email with the attachment
and download the file. To do this, click on "Download Now" in the lower left corner. Then
save your fax to your PC. (Make sure you save it to a folder or drive that you are familiar with). To view the fax, go to where you saved the fax and double click on it.
How come I'm not receiving
my faxes?
This problem is often cause by one or two problems:
- The sender is transmitting to the wrong fax number
Please verify that the person sending you a fax has your correct CallWave Fax Number.
Your number appears your Account
Summary and on your CallWave window, as shown below.
- Your email is not accepting the faxes
It is possible that your email mailbox does not have enough space available to receive
the fax that was sent to you, or your message might have been mistakenly blocked by a
spam filter. Please make sure your email box has plenty of space to receive a fax. It's
a good idea to have at least one megabyte of available space.
In order to avoid spam filters or any other potential problems with your email account
or ISP, your faxes are ALSO sent directly to the CallWave software on your PC. Your faxes
are automatically logged and saved in your CallWave software window — it's like an emergency
backup system. To get the version of CallWave software that shows your faxes in your
CallWave window, click here.
Help! I am not able to print
faxes correctly.
The most common printing problems are printing black pages
and having a fax cut off at the edges. We suggest that you
set the fax file format to "PDF" and view your faxes with
Adobe Acrobat. By setting your file format to PDF and using
Acrobat to view and print your faxes, you should have no problems
printing
To set your fax file format to PDF, click
here.
To download the latest version of Adobe Acrobat, click here
If you're still having problems printing your faxes, please
be sure you have the correct printer driver installed for
you printer. Check your printer settings and see if you can
print documents in other programs. If you can't print other
documents, review your printer manual and troubleshooting
guide or contact the printer manufacturer.
Error
message in Outlook Express.
If you use Outlook Express 6.0 and receive an error message
that says, "OE removed the following unsafe attachments in
your mail," then you need to change a setting in Outlook Express
so that your fax attachments will not be removed. Please follow
the instructions below.
In Outlook Express...
- Click Tools on the menu bar
- Select Options
- Select Security
- Uncheck the box next to "Do not allow attachments to be
saved or opened that could potentially be a virus."
- Click OK
After completing these steps, you should be able to receive
faxes again.
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